In Adare’s workplace survey, the HR Barometer Series 8.1, 74% of Organisations reported experiencing workplace conflict with 35% of issues related to bullying, harassment or sexual harassment. Organisations are reporting a 54% increase in the time HR dedicates to managing complaints.
20% of Organisations found themselves before the Workplace Relations Commission or Labour Court due to employment claims, with 4 being the average number of times Organisations attended the WRC.
This increase has financial implications for businesses, incurring costs related to management’s time in addressing issues. To address problems with workplace conflict, Organisations should focus on upskilling line management to enable effective resolutions of complaints.
Workplace Investigation Training Workshop
Adare believes that great leaders come from guidance, support and structured development. We regularly see the positive impact effective leaders have on business performance.
To support this need, Adare are delivering Management Training sessions dedicated to supporting and guiding managers through policies and procedures, assisting them to understand the legal considerations and best practice relating the management of workplace investigations.
A key component of this training is to empower your People Managers ensuring they have the skills and confidence to be capable of dealing with employee relations issues in the workplace should they arise as well as best practice management, as they are the front-line managers with the accountabilities of managing employees.
Duration: 2-hour workshop and takeaway toolkit
Location: Online via Zoom
Date: Thursday 17th October 2025
Time: 10.00 am – 12.00 pm
Offer: Book by 30th September to receive an early bird price of €350 per person.
Aims and Objectives
Participants will gain an understanding of best practice disciplinary, grievance and dignity at work procedures and how to manage the informal to formal process including:
- Understanding the legal framework and the relevant Codes of Practice when applying the Organisational policies
- The importance of distinguishing between different complaints (i.e., a grievance and a complaint of bullying).
- Steps to take when coordinating a complaint on behalf of the Organisation
- How to draft Terms of Reference
- How complaints are processed through the informal and formal procedure
- Having difficult conversations, question styles
- Natural justice, fair procedures and record keeping
- Mediation
- Key considerations / potential pitfalls / potential challenges
- Appeals
- Case study example
On completing the training, participants will have a shared understanding about what is expected of them for compliant application of policies and procedures when it comes to investigations. This will support effective management of complaints and limit exposure to costly litigation and fines in the areas addressed.
Post event toolkit will include:
- Key highlights summary of the content
- Guidance on what to include in a terms of reference
- Checklist to support the management of effective investigations
Who should attend?
HR Practitioners, Senior Managers, Business Owners and those tasked with the responsibility for managing change within their Organisation. This is your opportunity to gain key insights alongside other Senior HR leaders and change-makers from across Ireland including:
- HR Leaders
- Organisational Development Manager
- HR Business Partners / Managers
- HR Administrators/ Officers / Specialist
- Diversity & Inclusion Specialists
Standard price €450 per person.
(Book by 30th September 2024 to receive an early bird price of €350 per person.)
Meet your Trainer
Katie Ridge
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